Support
We are here to help.
Answers to the Mariner Mesh issues we see most often, plus a direct line to a person when you need one.
Email support
We reply within 1 business day. Include your device model, app version and what you were doing when the problem happened.
support@marinermesh.comSupport hours
Monday–Friday, 9:00am–6:00pm ET. Messages sent outside these hours are answered the next business day.
See contact optionsBilling & subscriptions
Subscriptions are billed by Apple and Google. Refunds, cancellations and payment method changes are handled in your app store account.
Manage in the App Store
Mariner Mesh
Product FAQMessages are not delivering off-grid
Confirm every member has the app open or running in the background, that Bluetooth and local network permissions are granted, and that at least one member is within range. The radar screen shows who is currently linked and who is being relayed.
Push-to-talk is not transmitting
Push-to-talk requires Mesh Pro and microphone permission. Check that you have joined a channel, and that the channel shows at least one other member connected.
Battery is draining quickly
Sustained push-to-talk and photo transfer use significantly more power than idle relaying. Lower the relay duty cycle in Settings → Mesh → Power, and carry a battery bank for long passages.
Restoring a subscription on a new device
Open Settings → Subscription → Restore purchases, signed in with the same Apple ID or Google account used for the original purchase.
Looking for Vessel IQ?
Vessel IQ has its own site and support desk.
4 common questions, plus contact options, live at vesseliq.io.
Still stuck?
Send us the details and we will work through it with you. Real replies from the people who build the app — usually within 1 business day.